Sam Andrews
Front Desk Agent
Associated with the hospitality industry for a long time now. I have been on top of my activities through good customer service and efficient delivery of tasks. I have been a facilitator owing to full knowledge of front desk operations. From keeping an eye on cleanliness staff to fulfilling small requests like providing customers with city tours and transport, I have been efficient with all kinds of work. I wish to continue delivering quality work and a hospitable experience for guests.
Personal
Nationality
United StatesHome Address
21, Freedom Avenue, New York.Date of Birth
1971/11/28Driving License
YesRelocation
YesAchievements
Achievements
Personal Skills
Amiable
Good Service
Efficient Request Fulfillment
Hospitable
Computer Proficient
Public Relations
Technical Skills
- Budgeting
- Sociable
- Event Planning
- Customer Relations
- Customer Facilitation
- Hotel Lost and Found
- Hotel Management
- Quality Assurance
- Currency Rates
- Housekeeping Schedules
- Guest Entertainment
- Inventory Record
Languages
English (US)
Native or Bilingual ProficiencySpanish
Elementary ProficiencyWork Experience
The Chairman Hotel
Front Desk Agent June 2013 to Present
Delivering best customer care and service to guests is my main job. I work on the front desk, providing solutions to all guests concerning hotel facilities, room service, concierge and cleaning staff.
I ensure that all rooms are in immaculate condition and the least amount of time is used in checking in and out. I ensure that all guests feel comfortable and all their requests are completed on time. I collect wake up call service along with other small guest requests.
I ensure that all rooms are in immaculate condition and the least amount of time is used in checking in and out. I ensure that all guests feel comfortable and all their requests are completed on time. I collect wake up call service along with other small guest requests.
New York Crown
Front Desk Agent February 2008 to May 2013
Responsible for arranging all kinds of entertainment for guests and organizing trips and in house cinema shows. I was also responsible for answering all kinds of queries and heling guests feel more comfortable.
Responsible for looking after the reception area and maintaining a clean ambiance. Room service and cleanliness staff were also my duty.
Responsible for looking after the reception area and maintaining a clean ambiance. Room service and cleanliness staff were also my duty.
The Royal Hotel
Front Desk Agent April 2003 to January 2008
Responsible for answering all kinds of guest queries regarding hotel stay, gymnasium, pool and spa timings and organizing city tours for foreigners.
I was also responsible for travel bookings and coordination with the trasportation service for airport pick and drop.
I was also responsible for travel bookings and coordination with the trasportation service for airport pick and drop.
Education
Hotel Management College
Masters — Bachelors Hotel Management (August 1992 to March 1996)
Gordon High
Bacholers — High School Degree (September 1989 to May 1991)
Activities
& Interests
Gym
Meet People
Travelling
Painting
Wine Tasting
Holidays
