21, Freedom Avenue, New York.
samandrews@yahoo.com
0012987762395
CV Picture
Sam Andrews
Front Desk Agent
Associated with the hospitality industry for a long time now. I have been on top of my activities through good customer service and efficient delivery of tasks. I have been a facilitator owing to full knowledge of front desk operations. From keeping an eye on cleanliness staff to fulfilling small requests like providing customers with city tours and transport, I have been efficient with all kinds of work. I wish to continue delivering quality work and a hospitable experience for guests.
Work Experience
(Jun 2013 - Present)
The Chairman Hotel
Front Desk Agent

Delivering best customer care and service to guests is my main job. I work on the front desk, providing solutions to all guests concerning hotel facilities, room service, concierge and cleaning staff.

I ensure that all rooms are in immaculate condition and the least amount of time is used in checking in and out. I ensure that all guests feel comfortable and all their requests are completed on time. I collect wake up call service along with other small guest requests.

(Feb 2008 - May 2013)
New York Crown
Front Desk Agent

Responsible for arranging all kinds of entertainment for guests and organizing trips and in house cinema shows. I was also responsible for answering all kinds of queries and heling guests feel more comfortable.

Responsible for looking after the reception area and maintaining a clean ambiance. Room service and cleanliness staff were also my duty.

(Apr 2003 - Jan 2008)
The Royal Hotel
Front Desk Agent

Responsible for answering all kinds of guest queries regarding hotel stay, gymnasium, pool and spa timings and organizing city tours for foreigners.

I was also responsible for travel bookings and coordination with the trasportation service for airport pick and drop.

Education
(1992 - 1996)
Hotel Management College
Bachelors Hotel Management
Exceptional student.
(1989 - 1991)
Gordon High
High School Degree
An above average student.
Achievements

Won Best Customer Service award at New York Crown

Became a sought after front desk agent due to pleasant personality

Selected front desk agent for best service.

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Technical Skills
0
 
5
 
  • Customer Relations
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    • 5.
  • Hotel Management
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  • Sociable
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  • Customer Facilitation
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  • Housekeeping Schedules
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  • Guest Entertainment
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  • Hotel Lost and Found
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  • Event Planning
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  • Inventory Record
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  • Budgeting
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  • Currency Rates
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  • Quality Assurance
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    • 5.
Languages
 
English (US)
Native or Bilingual Proficiency
 
Spanish
Elementary Proficiency
Personal
 
Skype
samandrews
 
Nationality
United States
 
Date of Birth
1971/11/28
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