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I have been providing quality customer service to passengers for more than a decade. It gives me pleasure and delight in making travel easier for people by lending a helpful attitude and assisting them. I am hard working, gentle and polite. I wish to work at an international airport where I can perform my duties well for a larger number of passengers. I am trained to work under stressful conditions and I can handle work at a fast-paced airport.
Work Experience
WestAir
Passenger Service Agent
(Feb 2011 to Present)
14 Years & 2 Months
• Responsible for greeting passengers and verifying their tickets. It is my duty to be courteous while helping passengers with check in. The passengers' boarding passes and identification have to be checked.
• I also take care of the Jet Bridge Operations sometimes. Public Announcements and checking final sitting location is also my duty.
• I ensure that all senior citizens and other dependent passengers are handled with generosity and care.
European Airlines
Passenger Service Agent
(Apr 2006 to Jan 2011)
4 Years & 9 Months
• Responsible for checking the tickets and helping passengers with the check in procedure. I also had to make sure that passengers' requests such as seating and luggage specifications are attended.
• I was in charge of passengers with special needs and I always took care of them in a courteous manner.
• It was my duty to answer queries about flight schedules and delays. Keeping a polite manner was my priority.
British Air
Passenger Service Agent
(Jan 2002 to Mar 2006)
4 Years & 2 Months
• Responsible for greeting passengers and assisting them in a courteous way so that they feel comfortable. It was my duty to hep customers with check in and luggage handling.
• I look after the passengers who require special attention. Minors, senior citizens and physically impaired passengers are handled with extreme care and courtesy.
• It is my duty to take care of passengers who need to get another ticket issued.
Education
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LANGUAGES
PERSONAL
Customer Service Training
- Took part in the three-month Aviation Regulations and Ground Staff Rules.
- It was a programme to understand the duties and ethics of working. We were taught how to calm down irate customers and take care of them.
- I got a certificate for the training and a ribbon for good performance in training activities.
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