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Dedicated and passionate manager with leadership qualities to steer management teams and yield profits. I have been working as general manager of a leading hotel and it has taught me a lot while I deliver quality work and ensure that our hotel is marketed well and run with the efficiency that is needed to combat competition. I wish to create a model workplace for hotel managers and heighten hotel profits through good management and business ethics.
Work Experience
Milton Hotel
General Manager Hotel
(Jun 2015 to Present)
9 Years & 10 Months
• I look after all the hotel work including restaurant, dining area, room service, kitchens and cleaning.
• I also check the gardens and outdoor facilities of the hotel. Gymnasium management and record of equipment is also handled by trained team that I supervise.
• I train staff and ensure that world class service and customer care is provided to all guests and visitors.
Cosmopolitan Hotel
General Manager Hotel
(Feb 2011 to May 2015)
4 Years & 3 Months
• I was responsible for looking after the daily operations and checking quality of work.
• It was my duty to check the check-in procedures, room service, room cleaning and the handling of kitchen staff.
• I was in charge of smooth laundry service and ensured that all operations and expenses were maintained.
• Budgeting and managing teams was my duty. I also trained the staff and kept a thorough check on the cleaning services and round the clock services to guests in their rooms.
The Gordon Palace
Hotel Manager
(Apr 2004 to Jan 2011)
6 Years & 9 Months
• I was in charge of all hotel operations.
• I managed the different teams and ensured that all daily operations were carried out properly. I checked the concierge services and also kept a close eye on the reception procedures.
• It was my duty to welcome visitors and be present to hear if they had any complains. I also amended the mistakes and ensured better work.
Overseas Hotel
Hotel Manager-Floor
(Jan 2000 to Mar 2004)
4 Years & 2 Months
• I was responsible for managing the visitors for the conference rooms and restaurants in the hotel. Keeping the lobby and reception area checked was my main concern.
• I had to remain present to meet with guests and welcome them. I was also responsible for answering complains or questions.
• It was my duty to check the quality of service on the floor and to ensure that the reception check-ins do not take very long. Aligning the concierge was also my duty.
Education
Special Events
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