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Responsible Technical Support Executive who is an expert at using metrics to improve associate performance. Adept at developing efficient metrics guidelines training technical support associates and improving technical support performance based on input from other company managers. Specializes in consumer electronic and software technical support.
Work Experience
Vien Diesel Private Limited
IT Support Executive
(Jun 2015 to Present)
9 Years & 10 Months
• Build and maintain successful relationships with service providers, dealers, and consumers.
• Assist management with scheduling, service protocol improvements, and quality assurance.
• Processed inbound and outbound technical support calls at a 20% faster rate than team average.
Mackinsons Private Limited
IT Support Executive
(Feb 2013 to May 2015)
2 Years & 3 Months
• Referred difficult issues to upper management while maintaining positive rapport with customer.
• Researched issues on various computer systems and databases to resolve complaints, answer inquiries, and outline solutions.
• Worked with other executives to find ways to enhance and improve technical support’s impact on the rest of the company.
Play House Technologies Private Limited
IT Support Officer
(Apr 2011 to Jan 2013)
1 Year & 9 Months
• Assisted in developing company policies towards internal support and support metrics.
• Responsible for creating and managing the budget for the technical support department.
• Worked with other executives to find ways to enhance and improve technical support’s impact on the rest of the company.
Qualification
Achievements
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