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Patrick Hoe Customer Service Manager

4937493028392

patrick@email.com

982 392 3929

www.patrick.com

Dedicated customer service manager with extensive experience in “big box” retail and food service settings. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

Professional Summary

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Creative Chaos Private Limited

Customer Service Manager (Jun 2015 to Present) 9 Years & 10 Months

• recruit, train and supervise 50+ customer service reps and cashiers. • Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. • Manage front-end operations to ensure friendly and efficient transactions at checkout.

The Next Big Thing

Customer Service Manager (Feb 2013 to May 2015) 2 Years & 3 Months

• Oversaw daily activities and supervised a team of Customer Service Representatives who provided technical support to company’s customers. • Solved all major customer problems/queries that subordinates were not able to solve earlier. • Trained and supervised customer service professionals to ensure optimum satisfaction of clients.

Creative Chaos Private Limited

Assistant Manager Customer Service (Apr 2011 to Jan 2013) 1 Year & 9 Months

• Assisted and advised customers regarding usage and benefits of organization’s products and/or services. • Communicated with customers to receive their valuable feedbacks and suggestions for improvement in firm’s products/services. • Created and maintained tailor-made customer care training program.

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QUALIFICATION

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Keller School of Business

Masters in Marketing(2009 - 2011)

Keller School of Business

Bachelors in Business Administration(2008 - 2011)

Cams College

High School(2005 - 2007)

Achievements and Initiatives

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Customer Retention Program

Exceed targeted results in customer retention,

New Quality Control Program

Designed quality control program and implement standards

Problem Solver

Assisted the department involved and top level management in solving severe issues

Cricket
Games
Tennis
Football
Archery
Talking

Technical Skills

Customer Service Management
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Customer Satisfaction
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Teambuilding
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Complaint Resolution
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Front-End Supervision
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Cost-Reduction Strategies
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Retail Operations Management
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Sales & Margin Improvement
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Order Fulfillment
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Training
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Active listening.
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mentoring
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Personal Skills

Balanced

Enthusiastic

Independent

Creative

Adaptable

LANGUAGES

English (UK)

Professional Working Proficiency

French

Full Working Proficiency

Spanish

Limited Working Proficiency

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PERSONAL

Nationality

Solomon Islands

Date of Birth

1978/04/09

Marital Status

Married

Driving License

Yes

Skype

patrick@skype.com

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Strengths

- Able to do work independently.

- Excellent in English communication.

- Dedicated

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