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Work Experience
Colgate Pamolive
Call Center supervisor
(Jun 2015 to Present)
9 Years & 10 Months
• Planning, reviewing, and implementing strategic processes for good customer experience
• Delivering excellent customer services and improving business for the company
• Monitoring behavior of employees and training them on dealing with irate customers
PTCL
Call Center Supervisor
(Feb 2011 to May 2013)
2 Years & 3 Months
• Resolving issues related to product delivery,ingredients inquiry, interests, and late payment
• Monitoring performance of team members and supervising daily activities
• Organized and directed daily activities of the call center
Education
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