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Well spoken and highly persuasive with experience in customer service. I have been associated with busy call centers which have given me the ability to work in stress and still deliver the best. I am a good team worker but can work independently as well. I take calls amicably and satisfy the customer by answering all kinds of queries. I am proficient in other languages as well which gives me an edge in customer service. I wish to continue customer service with quality and providing solutions to problems.
Work Experience
The Resourcers
Call Center Representative
(Feb 2011 to Present)
14 Years & 2 Months
• Responsible for answering calls promptly and helping customers decide what they want to order. Taking orders for customers and filling request forms.
• Following up the order forms and ensuring delivery is also my responsibility.
• I am responsible for filling complaint forms and forwarding them to the concerned officer.
Hanson Online
Call Center Representative
(Apr 2008 to Jan 2011)
2 Years & 9 Months
• Resonsible for attending calls and dealing with all kinds of exchange and return of product requests.
• I also fill out complain forms for customers and then forward it to the concerned departments.
• Dealing with angry or dissatisfied customers was also my responsibility.
The Seller's Group
Call Center Representative
(Jan 1998 to Mar 2008)
10 Years & 2 Months
• Responsible for taking calls and answering questions of customers. Keeping an amicable tone and dealing with irate callers with patience was also my job.
• Also responsible for knowing the product details and being able to answer all product related questions was also my duty.
• I was in charge of forwarding calls to the supervisor or shift in charge in case a customer required to talk to them.
Education
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