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Wick Doe Automotive Service Advisor

447755345678

wick@gmail.com

Industrious Auto Service Advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.

Work Experience

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Joe’s Garage

Auto Service Advisor (Jun 2013 to Present) 11 Years & 10 Months

• Scheduled vehicle service appointments. • Worked to ensure customer satisfaction and handled customer issues. • Welcomed customers and made general assessments of vehicle issues.

Parkland Vehicle Service Center

Auto Service Advisor (Feb 2011 to May 2013) 2 Years & 3 Months

• Resolved customer complaints and minor customer service issues. • Performed customer follow-up contact to ensure customer satisfaction. • Recorded customer vehicle service issues in company database.

Ben’s Auto Body Shop

Auto Service Advisor (Apr 2009 to Jan 2011) 1 Year & 9 Months

• Performed basic auto repairs and assisted with more complex vehicle problems. • Prepared customer invoices and processed customer payments. • Prepared summaries of vehicle issues for auto technicians.

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Education

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London School of Economics

MBA (Marketing)(2007 - 2009)

London Business School

BS (Business Management)(2003 - 2007)

CATS College

GCE Advanced Level(2001 - 2003)

Featured Projects

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Certificate

Parkland Auto Institute

Training

Comprehensive automotive service training

Meet People
Cycling
Ski
Pool
Gardening
Taking Bath

Technical Skills

Customer Relations
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Advertising
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Customer Services
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Strategy Development
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Vehicle Issues
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Customer Complaints
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Business Plans
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Lead Generation
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Communication
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Sales Control Systems
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Market Research
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Data Analysis
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Personal Skills

Devoted

Goal Oriented

Innovative

Punctual

Self-Starter

Hard Worker

LANGUAGES

English (UK)

Native or Bilingual Proficiency

French

Professional Working Proficiency

Spanish

Elementary Proficiency

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PERSONAL

Nationality

United Kingdom

Date of Birth

7th November

Marital Status

Married

Driving License

Yes

Skype

wick@skype.com

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Achievements

- Won top Auto Sales Advisor award in 2013

- Best Employee of the year2014

- New Business development in 2016

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