Department Incharge Resume Sample

• to Provide personalized assistance to VIP guests throughout their stay offering smooth arrival, registration and departure procedures. the highest standards • Drive departmental and individual goals with Butlers and record the results , Create and provide training, coaching and counselling for Butlers • Monitor and provide personalized and detailed guest service assistance to VIP guests throughout their stay offering smooth registration and departure procedures.

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives Plan activities and allocate responsibilities to achieve the most efficient operating model • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services • Specialized in training and motivating new staff regarding their work and responsibilities.

• Utilized a continuous improvement approach to ensure a high quality • Achieve maximum profitability and over-all success by controlling costs and quality of service. • Attendance and participation of weekly meeting Department Head meeting.

• Food and Beverage Department . operation in order to maintain high standards of F&B quality service • create and execute plans for department sales, profit and staff development; • prepare reports at the end of the shift/week, including staff control, food control and sales;

• Maintain knowledge and ensure compliance with departmental policies and standard service procedures. Supervise efficient upkeep of tools through proper usage of equipment and devices. • Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits. • Coordinate with various departments and ensure staff set up and supply remain according to departmental standards.

• Set up for events by putting out tablecloths and place settings, and setting up a buffet • Maintain high standards of safety and cleanliness • Perform cleaning tasks and breakdown of servic

• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering • Deliver beverages and food in a timely manner. • Sets up tables in accordance with Restaurant policy.

• Maintains cleanliness and mise-en-place level at working station and service pantry for smooth operation. • Sets up tables in accordance with Restaurant policy • Follows correct sequence of service outlined in the Standard Operating Manual.

• Providing excellent wait service to ensure satisfaction • Taking customer orders and delivering food and beverages • Making menu recommendations, answering questions and sharing additional information with restaurant patrons