Run the whole operation of a busy multi-dentist practice, from scheduling and billing to staffing and the patient experience.
Grew practice revenue and cut appointment no-shows sharply by rebuilding the recall and reminder system from the ground up.
Manage the appointment book and billing so chairs stay full and the practice's cash flow stays healthy and predictable.
Handle insurance claims, compliance and record-keeping carefully, keeping the practice within regulation and minimising rejected claims.
Lead the front-desk and support team, hiring, rostering and coaching them to deliver warm, efficient service to every patient.
Resolve patient concerns and operational issues before they reach the dentist's chair, protecting both clinical time and goodwill.
Brigitte Vandenberg
Dental Office Manager
A practice that runs smoothly and patients who stay
Dental office manager with twelve years running busy multi-dentist practices in Brussels. Keeps the whole operation humming — scheduling, billing, insurance, staff and the patient experience — so the clinicians can focus on dentistry and patients feel genuinely looked after. Grew practice revenue and slashed appointment no-shows through a reworked recall and reminder system, while keeping the team happy and patients loyal. Manages the schedule and billing, handles insurance claims and compliance, leads the front-desk and support staff, and resolves the issues before they reach the dentist's chair. Organised, warm and quietly in control of a hundred moving parts. Looking for a dental or healthcare office-manager role with a practice that wants its operations as good as its clinical care.
Personal
Location
Brussels, BelgiumNationality
BelgianGender
FemaleNotice Period
2 monthsDate of Birth
1988-10-07Professional Skills
- Practice Management
- Scheduling & Recall
- Dental Billing
- Insurance Claims
- Compliance & Records
- Staff Leadership
- Patient Experience
- Practice Software
- Cash Flow Management
- Inventory & Supplies
Personal Skills
Organisation
Composure
Warmth
Leadership
Problem Solving
Languages
Dutch
Native or Bilingual ProficiencyFrench
Native or Bilingual ProficiencyEnglish (UK)
Professional Working ProficiencyWork Experience
Cité Dentaire Brussels
Dental Office Manager February 2016 to Present
Léopold Family Dental
Practice Coordinator August 2011 to January 2016
Coordinated reception, scheduling and billing for a family dental practice, keeping the front office running smoothly each day.
Processed insurance claims and managed patient records accurately, reducing errors and keeping the practice compliant.
Learned dental administration, insurance and team coordination on the job across a busy and growing practice.
Gained the dental-administration certificate and earned the promotion into a full dental office-manager role of my own.
Processed insurance claims and managed patient records accurately, reducing errors and keeping the practice compliant.
Learned dental administration, insurance and team coordination on the job across a busy and growing practice.
Gained the dental-administration certificate and earned the promotion into a full dental office-manager role of my own.
Education
Erasmus University College Brussels
Bachelor — Bachelor in Healthcare Management (September 2008 to June 2011)
Belgian Dental Association
Bachelor — Certificate in Dental Practice Administration (January 2013 to June 2013)
Certifications
Dental Practice Administration Certificate
Belgian Dental Association (June 2013 to Present)
Highlights
Cut no-shows, grew revenue
Protects clinical time
Recall System Overhaul
Recall System Overhaul
Dental Office Manager (January 2019 to August 2019)
Activities
& Interests
Gardening
Baking
Dating
Gambling
Xbox
