Supervising staff and meeting customers to book orders is my duty. I have to look after the customers who walk in or take appointments.
Sending greeting cards and giveaways to customers on festive occassions was also my duty.
I am in charge of giving special offers so that more and more customers come to shop.
DanielDavenport
Customer Success Manager
Energetic, amicable and devoted customer service employee who believes that customers are the most important part of any business. I have been closely related to company customers and it has been my prerogative to give my customers the best service so that they develop a bond. This bond results in happy consumers and a growing company. I wish to continue delivering best services to customers of a big and thriving company.
Professional Experience
Sir John's Home Store
Customer Success Manager June 2015 to Present 11 years & 1 month
Manchester Textile Mall
Customer Success Manager May 2011 to May 2015 4 years & 1 month
Responsible for attending customers and directing them to the right department of the clothing mall. I was also responsible for greeting and serving customers, who spend more time in the mall. Refreshments and selection of drinks was also my duty.
I looked after the setting of the aisles and in order to improve the customers' experience, the stores were decorated tastefully.
I supervised the staff and saw to it that the mall looks and feels clean at all times.
I looked after the setting of the aisles and in order to improve the customers' experience, the stores were decorated tastefully.
I supervised the staff and saw to it that the mall looks and feels clean at all times.
The Wardrobe
Customer Service Officer January 2005 to January 2011 6 years & 1 month
Responsible for looking after customers who enter the boutique. I was also responsible for answering questions regarding fabric, size and availability.
In charge of looking after appointments and making sure that permanent clients are attended without waiting. I also supervise the staff to ensure that the shop looks pleasant so that the customers have a worthwhile experience.
In charge of looking after appointments and making sure that permanent clients are attended without waiting. I also supervise the staff to ensure that the shop looks pleasant so that the customers have a worthwhile experience.
Education
University of Britain
MBA (Marketing) (September 2002 to March 2004)
Best College
BS (Business Management) (September 1998 to May 2002)
Gallant Boys School
GCE Advanced Level (February 1996 to January 1998)
Personal Skills
Productive
Insightful
Devoted
Technical Skills
- Training
- Customer Relations
- Team Builder
- Complaint Resolution
- Complaint Handling
- Order Fulfilment
Personal
Marital Status
SingleDriving License
YesFreelance Available
YesDate of Birth
1979/08/05Relocation
YesNationality
United KingdomHome Address
919, West London Flats, London, UK.Gender
MaleLanguages
Spanish
Elementary ProficiencyEnglish (UK)
Native or Bilingual ProficiencyFrench
Professional Working ProficiencyActivities & Interests
Pool
Web Surfing
Reading
Games
Travelling
Historic places
