Customer Assistant Resume Sample

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Julie Fernando
Customer Assistant
A friendly face and a quick fix on a busy shop floor
Email
[email protected]
Phone
+94 11 555 0914
Person
Available on request

Customer assistant with four years on the shop floor and service desk of busy supermarkets and department stores in Colombo. Helps customers find what they need, sorts out problems on the spot, and keeps the floor stocked, tidy and easy to shop. Consistently praised in customer feedback and mystery-shopper visits for friendly, genuinely helpful service. Works the tills, restocks and faces shelves, handles returns and queries at the service desk, and steps onto whatever station the shift needs. Calm with a queue, warm with customers, and reliable when the store is at its busiest. Looking for a customer-assistant or customer-service role with a retailer that genuinely cares about looking after its shoppers.

Personal
Location
Colombo, Sri Lanka
Nationality
American
Gender
Female
Availability
Immediate
Date of Birth
1999-08-21
Professional Skills
  • Customer Service
  • Till Operation
  • Returns & Refunds
  • Stock Replenishment
  • Merchandising
  • Complaint Handling
  • Product Knowledge
  • Queue Management
  • Cash Handling
  • Service Desk
Personal Skills
Friendliness
Patience
Reliability
Teamwork
Composure
Languages
English (UK)
Professional Working Proficiency
Work Experience
Greenway Superstores

Customer Assistant March 2021 to Present

Help customers across the shop floor and service desk, finding products, answering questions and sorting out problems on the spot.
Run the tills accurately through busy periods, keeping queues moving while staying friendly and patient with every customer in line.
Restock and face shelves, rotate stock and keep the floor tidy and well presented so the store is easy and pleasant to shop.
Handle returns, refunds and complaints calmly at the service desk, finding fair solutions that leave customers genuinely satisfied.
Recognised in customer feedback and mystery-shopper visits for warm, helpful service that goes a little beyond what was asked.
Step onto whatever station a shift needs, from checkout to deli to fitting rooms, keeping the store covered when it is busiest.
Lotus Department Store

Sales Assistant August 2019 to February 2021

Served customers across a busy department-store floor, helping with product choices and processing sales accurately at the till.
Kept displays stocked and tidy and supported promotions, helping the section hit its sales targets during peak trading periods.
Learned selling, customer service and point-of-sale operations on the job across a busy and varied retail environment.
Gained the customer-service certificate and moved into a broader customer-assistant role at a large supermarket.
Education
Colombo Central College

High School — GCE Advanced Level (January 2016 to December 2018)

Completed advanced-level studies in commerce subjects alongside part-time retail work at weekends and holidays. The combination built both academic grounding and early customer-service experience. It set the foundation for a career on the retail front line.
National Institute of Business Management

High School — Certificate in Customer Service & Retail Operations (February 2019 to July 2019)

Certificate covering customer service, selling, merchandising and point-of-sale operations for retail. It built job-ready skills in handling customers and running a till. It supported a confident start in front-line supermarket and department-store roles.
Certifications
Customer Service & Retail Operations

National Institute of Business Management (July 2019 to Present)

Certificate covering customer service, selling, merchandising and point-of-sale operations for retail. It built the job-ready skills the role requires and grounded the service standards that shape every customer interaction on the floor.
Highlights
Mystery-shopper recognition
Consistently praised in customer feedback and mystery-shopper visits for warm, genuinely helpful service. Independent recognition like that is the clearest sign that good service is the habit rather than the exception.
Covers any station
Steps onto whatever station the shift needs, from checkout to service desk to deli, keeping the store covered at its busiest. That flexibility is exactly what a manager relies on when the floor is under pressure.
Handling Difficult Customers
Handling Difficult Customers

Retail Skills Academy (February 2022 to March 2022)

Completed a short course on handling difficult customers and de-escalating complaints calmly and fairly. It sharpened the ability to keep upset customers onside and turn a complaint into a resolved, positive experience.
Activities & Interests
Cinema
Poker
Wine Tasting
Pool
Games

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