jillhiggins@gmail.com
0014897710475
CV Picture
Jill Higgins
Customer Assistant
Experienced in customer service and delivering quality assistance to retail customers for several years. I am a pleasant and helpful person and my knowledge of the business makes it easier for me to help people. I wish to work as a customer assistant for a super market or consumer goods production company. I know that I can take up the responsibilities of a bigger set-up effortlessly and deliver quality assistance to all customers.
Work Experience
(Jun 2013 - Present)
Alison Stores
Customer Associate

I write reports about different products based on the surveys conducted about public acceptability and market prospects.

I work with the different teams and work on marketing strategies to enhance product profits.

(Feb 2009 - May 2013)
Ruth Cosmetic Outlet
Customer Associate

I was responsible for introducing new products to customers through effective campaigns such as complementary packages and product promotions.

I was also responsible for working with different teams to assess the profitability of cosmetics.

It was my duty to check the inventory and also make reports about the cosmetics that sold more than others.

(Apr 2003 - Jan 2009)
Winsor Homes
Customer Assistant

I was responsible for answering all calls from customers. I greeted them politely and attended all complains. If it was required, I had to arrange visits of technicians, plumbers or carpenters of the store.

I was responsible for handling all complains and general queries to help customers with usage or consumption of any product that they bought from the store.

It was my duty to remain available on the floor for all customers who had questions about certain products.

I was also in charge of demonstrations of different products.

Education
(1997 - 2001)
City University
BS (Mass Communication)
A good student.
(1995 - 1997)
Lincoln High
High School Diploma
A good student.
Achievements

Successfully helped customers with a faulty batch of furniture polish. I was able to retrieve the whole batch with good compensation offer for customers.

This made all customers feel special and also did not cause any problem in return of the faulty polish.

I was appreciated and rewarded for this tactful handling.

  • Meet People
  • Cycling
  • Ski
  • Pool
  • Gardening
  • Taking Bath
Professional Skills
0
 
5
 
  • Customer Relations
    • 1.
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    • 5.
  • Tracking Purchases
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    • 5.
  • Tracking Orders
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  • Handling Irate Customers
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  • Polite Dealing
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  • Inventory and Product Knowledge
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  • Busines Loyalty
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  • Customer Satisfaction
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  • Information about Purchase
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  • Pricing
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  • Market Research
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  • Data Analysis
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  • Communication
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  • Quick Solutions
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  • Interpersonal Skills
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Languages
 
English (US)
Native or Bilingual Proficiency
Personal
 
Nationality
United States
 
Date of Birth
1979/06/17
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