
Cheryl Manson
Admissions Representative
Guiding prospective students from inquiry to enrollment
Admissions representative with eight years guiding prospective students through the enrollment process for a college in Phoenix. The first point of contact for applicants — answering questions, explaining programs and financial aid, guiding them through applications, and supporting them all the way to enrollment. Consistently exceeded enrollment targets while keeping a genuinely supportive, student-first approach. Manages inquiries and applications, conducts interviews and campus tours, advises on programs, requirements and funding, and follows up to keep students engaged. Strong on both hitting targets and treating applicants as people making a big decision, not just numbers. Warm, organized and persuasive without being pushy. Looking for an admissions, enrollment or student-recruitment role with an institution that cares about both its numbers and its students.
Phoenix Community College - Phoenix, AZ
Admissions Representative
Consistently exceeded all the enrollment targets while keeping to a genuinely supportive, student-first approach throughout.
Answer the questions and explain all the programs, requirements and financial aid clearly to applicants.
Conduct the interviews and the campus tours and advise the applicants on all their options.
Manage all the inquiries and applications and follow up to keep the students genuinely engaged.
Support the applicants through a big life decision rather than just chasing after the numbers.
Arizona Career Institute - Phoenix, AZ
Enrollment Advisor
Managed the inquiries, the applications and follow-up communication with the applicants.
Learned the recruitment, financial aid and the enrollment processes on the job.
Gained the certification and then moved up into an admissions-representative role.
Arizona Career Institute - Phoenix, AZ
Student Services Assistant
Helped run the open days, tours and information sessions for students.
Learned the full admissions process and student support on the job.
Then earned the move into a full enrollment-advisor role from there.
Arizona State University
Bachelor of Arts in Communications - Communications
AACRAO
Admissions & Enrollment Management Certification - Enrollment Management
Beat enrollment targets
People, not numbers
Open-Day & Recruitment Programme
Admissions Representative (January 2019 to September 2019)
Applicant Nurture Process
Admissions Representative (February 2020 to July 2020)
- Student Recruitment
- Enrollment Process
- Applicant Advising
- Interviews & Tours
- Financial Aid Guidance
- Inquiry Management
- Target Achievement
- CRM Systems
- Follow-Up & Conversion
- Compliance
Admissions & Enrollment Management
AACRAO (May 2016 to Present)
Financial Aid & Compliance
AACRAO (April 2019 to Present)
- Communication
- Warmth
- Persuasion
- Organization
- Empathy