911 Dispatcher Resume Sample

Harry Gibbs 911 Dispatcher 12, Boys Christian Hostel, New York City, NY.

gibbs101@gmail.com

0013908867451

www.example.com

Dutiful, sharp and very alert emergency dispatcher. I have been at this job for a long time and I have a good sense of what to do when emergency calls are received. I am hard working, efficient and can work under stress. I wish to continue this work as it is like social service and gives me a good feeling.

Professional Experience

911 Center

911 Dispatcher

(Feb 2014 to Present) 10 Years & 10 Months

Responsible for answering calls and verifying that the caller is real. Their identity on the computer must match what they tell.

I take immediate action and forward the information to all departments concerned while talking to the caller.

Every action is swift and all information is filled out and sent within minutes. I am in charge of answering any dispatch team's questions hence it is my duty to understand the whole situation of the caller. Keeping calm, and listening patiently is also part of my job.

Fire Department NYC

911 Dispatcher

(Jul 2008 to Jan 2013) 4 Years & 6 Months

Responsible for attending calls, calming the caller and ensuring that they feel relaxed. Recording all the details was also my responsibility.

Immediate action had to be taken once I understood that the caller was genuine.

I had to ensure that the dispatch team had the address, details and necessary information about the case.

Technical Skills

Caller Record
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Judgement
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Assessing Situation
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Instant Action
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Calming Callers
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Remaining Composed
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Handling Details
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Instructing Concerned Department
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Dispatching Teams
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Staff Command
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Communication Skills
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Personal Skills

Education

NYC High

High School

(Aug 2000 to May 2001)

Did not complete high school diploma.

Trainings

Emergency Training

I attended the training sessions to learn how to deal emergencies. What kind of emergencies required ambulance and fire department, was taught in this training.

First Aid Course

I attended course to learn first aid for situations such as resuscitation, fracture care and injuries care.

Language courses

Learned French, Spanish, Italian and Chinese in order to communicate with the distressed callers.